Abu Dhabi Commercial Bank: How To Register for mobile App, online banking,Phone banking, SMS banking and update KYC
ADCB mobile and sms banking: Are you searching for Abu Dhabi Commercial Bank online mobile and sms banking? If yes, Then you are on the right page.
On this post we will focus on listing out the step-by-step guidelines and instructions on how you can successfully register for Abu Dhabi Commercial Bank (ADCB) online mobile and sms banking.
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Abu Dhabi Commercial Bank Online Mobile Banking
Abu Dhabi Commercial Bank offers you an “always on” phone banking service either via Contact Centre,IVR (Interactive Voice Response) and VoicePass
Let take a look at each phone banking service of ADCB
1. VoicePass
How to register for VoicePass (T-Pin Customers)
Call the ADCB Contact Centre from your registered mobile number:
(a) Excellency: 600 50 2004
(b) Privilege Club: 600 50 8008
(c) Aspire: 600 50 2030
(d) Islamic Banking: 600 56 2626
Select ‘Other Banking Services’ from the main menu
You will be prompted to enter your TPIN
2. Select ‘To register for VoicePass™, ADCB Mobile App, Telebanking or ADCB Personal Internet Banking Services’
3. Select ‘VoicePass™’
Follow the instructions for VoicePass™ registration. You will be requested to say the following phrase three times:
“At ADCB, my voice is my password”
4. Speak in your normal tone and voice, and ensure that you are in a relatively quiet environment
5. Your voice samples will be collected and stored in our system. Your call will then be transferred to a contact centre agent who will verify your identity and complete the VoicePass™ registration process
How to use VoicePass once you have enrolled
Call the ADCB Contact Centre from your registered mobile number:
(a) Excellency: 600 50 2004
(b) Privilege Club: 600 50 8008
(c) Aspire: 600 50 2030
(d) Islamic Banking: 600 56 2626
Select ‘Other Banking Services’ from the main menu
You will be asked to say – “At ADCB my voice is my password”
The system will compare your real-time voice with your stored VoicePass™ to authenticate you
Post the authentication, you can continue using our telebanking system.
2. IVR (Interactive Voice Response)
ADCB’s IVR, or Automated Phone Banking Service, is like your own Personal Banker – always there whenever you need it and just a phone call away. Just call 600 50 2030 (within the UAE) or +97126210090 (outside of the UAE) from your registered mobile number and speak to one of our Phone Banking Officers who will assist you with the registration.
3. Contact Centre
The ADCB Contact Centre is open 24 hours a day, seven days a week.
Whatever your banking needs – from transferring funds to inquiring about product information – our highly-trained and committed telecoms team are available to help at any time.
We can be reached on the following numbers:
Aspire 600 50 2030
Excellency 600 50 2004
Privilege 600 50 8008
Simplylife 600 545545
Outside UAE +971-2-6210090
How to Update Documents with ADCB
Accordly to Central Bank of the UAE’s regulations,every bank within the region must maintain valid identification documents and information. This requirement allows the to understand you better and serve you to a higher standard at all times.
Required document to update your ADCB KYC
1.CID Number or Credit / Debit Card Number
2. Passport or passport copy in PDF, JPEG, JPG or PNG (image size shall not exceed 2 MB)
3. Emirates ID in PDF, JPEG, JPG or PNG (image size shall not exceed 2 MB)
4. Registered mobile number
How can I submit my KYC documents to the bank?
You have following options available to submit the required documents as per your convenience:
1. Login to ADCB KYC Documents Update portal (File formats supported: PDF, JPEG, JPG, PNG)
2. Visit our nearest branch and submit the documents to Customer Service Executives/Representatives
3. Contact your Relationship Manager & submit the documents to them
4. Send copies of the new documents to [email protected] from your registered email address. If you are a new customer or if you are submitting your KYC documents for the first time, please visit our nearest branch or contact your Relationship Manager.
Once the documents have been submitted, processing will be completed within 1 to 2 working days.
You can also register for this service on ADCB SMS Banking.
Abu Dhabi Commercial Bank SMS Banking
Abu Dhabi Commercial Bank SMS Banking offers customers the convenient way to pay bills, receive alerts, and enquire about your balance or transactions.
ADCB SMS Banking registration
To register for ADCB Mobile, please send REG followed by your full ADCB Current or Savings account number or ADCB credit card number to 2626. For example: REG 123456030001 to 2626. This must be done from Phone number that is link to your account.
To update your mobile number, please call the ADCB Contact Centre on 600 50 2030. For more information send ‘MOBILE’ to 2626 or call 600 50 2030.
